EliteCarSeats.com Earns Highest Customer Service Ratings among Online Retailers from STELLAService
EliteCarSeats.com Earns Highest Customer Service Ratings among Online Retailers from STELLAService
Sylvan Lake, MI (Vocus) July 19, 2010
EliteCarSeats.com is among an “ELITE” group of Internet retailers awarded the top STELLAService Seal for outstanding customer service. “ELITE” ratings are rare, and only achieved by those businesses that go above and beyond providing their customers with quality service throughout each phase of the online shopping process.
EliteCarSeats.com is 1 of only 15 Internet retailers to achieve an “ELITE” rating – touting the highest status in online customer service performance. Earning 90 out of a possible 100 points, EliteCarSeats.com was recognized for having short call hold times, an easy-to-use Website, quick email responses and great live chat help.
As one of the first online retailers dedicated exclusively to car seats, EliteCarSeats.com boasts knowledge, experience and education as its main appeal. With an expert Customer Care team and Certified Child Passenger Safety Technicians on staff, EliteCarSeats.com provides a highly specialized shopping experience for customers in search of the most useful and up-to-date information regarding car seats, strollers and car seat safety.
“We understand that when it comes to our customers, the safety of their children is their number one concern,” said EliteCarSeats.com Account Manager Kelly Van Eschen. “That’s why we make it our mission to not only serve as their customer support, but to use our knowledge to educate them so they feel confident in their decision.”
The STELLA Rating system is currently the only consistent, uniform and independent measurement of the customer service performance of online retailers. For each Internet retailer evaluated by STELLAService, expert analysts conduct usability tests, order and return several products nationwide, and engage in over a dozen interactions with customer service representatives via phone, email and live chat. Over 300 unique customer service features, metrics and policies are evaluated for each site and then divided among three main areas (online tools, shipping and returns, and customer support) to generate sub-ratings. The sub-ratings are then averaged to determine an overall STELLA Rating.
About EliteCarSeats.com
Established in 2002, EliteCarSeats.com was one of the first online retailers to specialize in car seats. To this day, EliteCarSeats.com is dedicated exclusively to all things car seats, including infant car seats, convertible car seats, youth & toddler car seats, booster car seats, special needs car seats, travel systems, car seat compatible strollers, and accessories. With expert Customer Care representatives and Certified Child Passenger Safety Technicians on staff, EliteCarSeats.com is dedicated to providing customers with as many educational resources as possible regarding car seats and car seat safety. Customers of EliteCarSeats.com can enjoy the benefits of Lifetime “No Worries” Returns, same day shipping, $ 5 Return Shipping Insurance, and Free Shipping on all orders over $ 99. For more information visit EliteCarSeats.com.
About STELLAService
STELLAService is the first and only company dedicated to publishing objective, in-depth ratings on the customer service performance of online businesses. STELLAService adheres to the highest evaluation standards; it does not inform Internet retailers of the timing of its evaluations and pays for all products purchased from – and returned to – each website it evaluates. Retailers cannot pay to be rated nor can they influence the ratings in any way. The invaluable data obtained by STELLAService is used by consumers to make more informed online purchasing decisions and by companies to obtain crucial business and industry intelligence. Formed in April 2009, the company’s Advisory Council and highly trained analysts represent today’s thought-leaders in the area of online customer service. More information can be found at STELLAService. For a complete listing of the STELLA Ratings, please visit: STELLA Ratings.
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